Glossary of key terms

Accountability:

Being responsible for decisions and actions in professional practice.

Annual objective setting:

The process of defining specific, measurable goals for an individual or team to achieve within a year, often linked to performance reviews.

Continuous Professional Development (CPD):

Ongoing learning to maintain and improve professional skills.

Cultural sensitivity:

Awareness and respect for cultural differences in practice.

Data protection:

Practices and legal requirements for safeguarding personal and sensitive information from unauthorized access or disclosure.

De-escalation techniques:

Strategies to reduce tension and prevent conflict situations.

Delegation:

Assigning tasks to others while retaining responsibility for outcomes.

Digital platforms:

Online systems or tools used for communication, learning, and service delivery, including websites, apps, and social media.

Duty of candour:

The obligation to be honest and transparent when things go wrong.

Equality and diversity:

Promoting fairness and inclusion regardless of differences.