What happens if the Code is not followed

The Code of Practice is there to support and guide support workers, helping them to contribute to care that is safe, effective, and compassionate. It sets out clear standards that everyone in health and care roles are expected to follow. These standards are not just helpful—they are a professional responsibility. If the Code is not followed, it can affect the people who use services, colleagues, the organisation, and the reputation of the health and care workforce.

Responding to concerns

If there are concerns about a support worker’s conduct or practice:

• Managers and employers will respond in a way that is fair and proportionate, following organisational policies and local procedures.
• This could include reflective discussions, supervision, or development support.
• If concerns are serious or happen repeatedly, this may lead to a formal investigation or disciplinary action.

Promoting learning and accountability

The aim is to ensure best practice through continuous improvement and professional growth. Support workers are encouraged to:

• Ask for guidance if they are unsure.
• Listen to feedback and take steps to improve.
• Take part in supervision and personal development to strengthen their practice.

By understanding what happens if the Code is not followed, support workers can feel confident about their responsibilities and committed to continuous improvement.