Why this Code matters

This Code is supported by NHS Scotland’s governance systems, which ensure safe, effective, and person-centred care through:

• Clinical governance – promoting high standards of care and continuous improvement
• Staff governance – fostering fair, inclusive, and supportive working environments
• Information governance – safeguarding confidentiality and data integrity

It aligns with legal duties under the NHS (Scotland) Act 1978, including:

• Section 12I – requiring NHS Boards and agencies to have systems in place to manage and support staff effectively
• Section 12H – requiring monitoring and improvement of healthcare service quality

and

• Health and Care (Staffing) (Scotland) Act 2019 – Section 12II – placing a duty to ensure appropriate staffing, including training and development of staff.

These governance and legal frameworks are not just procedural—they are deeply connected to the core values of NHS Scotland:

• Care and compassion
• Dignity and respect
• Openness, honesty and responsibility
• Quality and teamwork

By embedding this Code into everyday practice, managers help ensure that these values are consistently demonstrated in how Support Workers are recruited, supported, and developed. The Code is a practical tool for upholding these values, reinforcing a culture of safety, respect, and continuous improvement across all NHS Scotland organisations.